Wizard Associates http://www.wizardassociates.com/blog comments from the Chief Wizard Fri, 22 Jan 2010 15:18:25 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 On contacting customer service http://www.wizardassociates.com/blog/?p=3 http://www.wizardassociates.com/blog/?p=3#comments Fri, 22 Jan 2010 15:11:22 +0000 Sally Willard http://eventswizard.com/wordpress/?p=3 Continue reading →]]> Have you ever wanted to contact customer service using a form on a website?  When you pressed the button to submit the form, what happened?  Were you left wondering if anyone received the message you were hoping to send?  Did you receive a copy of the email that went to the company?

If I don’t get a copy of the message I was trying to send or an automatically generated email that says something like, “You’ll hear from us within 24 hours,” I assume the email simply went into someone’s spam folder, never to be retrieved or read.

It seems that’s the way IT is.

]]> http://www.wizardassociates.com/blog/?feed=rss2&p=3 0 Introducing Wizard Associates’ blog http://www.wizardassociates.com/blog/?p=1 http://www.wizardassociates.com/blog/?p=1#comments Thu, 21 Jan 2010 21:17:00 +0000 Sally Willard http://eventswizard.com/wordpress/?p=1 Continue reading →]]> Welcome to Wizard Associates’ blog. 

The blog is where I’ll write occasional notes on frustrating web experiences.  I can’t say they don’t or won’t occur on the websites I create.  I can only hope to learn and improve based on my own experience.

~ Sally, Chief Wizard

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